Privacy Policy

Dewi88 Privacy Policy – Malaysian Member Data Protection

At Dewi88, your privacy is not merely an obligation – it is our commitment. Learn how we manage, protect, and respect your personal data at all times.

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Introduction

Why Your Privacy Matters to dewi88

Trust is the foundation of everything at dewi88. When you register and play with us, you entrust us with valuable information — your name, contact details, and transaction data. We do not take this responsibility lightly.

This Privacy Policy clearly and transparently explains how Dewi88 collects personal data, the purposes for which it is used, with whom it may be shared, and the rights you hold over your own data. This document is written in plain language because we believe every member has the right to know what happens with their information – not buried in legal jargon.

By using the Dewi88 platform – whether via the website or mobile app – you agree to the practices described in this privacy policy. If you have any questions, our support team is available to assist at any time.

Effective date: January 2026. This policy may be updated from time to time. We will notify members via an on-platform notice should any significant changes occur.

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Our Commitment

Dewi88's Six Pillars of Data Protection

The following are the core principles that shape how Dewi88 manages and protects every member's personal data.

Industry-Grade Encryption

All data transmitted between your device and dewi88 servers is protected by 256-bit SSL encryption — the same standard used by leading banking institutions worldwide.

Minimum Data Collection

We only collect data that is strictly necessary to operate our services. No excessive information is gathered, and every piece of data requested has a clear and legitimate purpose.

No Sale of Data to Third Parties

Your personal data has never been and will never be sold to any third party for commercial purposes. We do not trade our members' personal information.

Full Control in Your Hands

You have the right to access, correct, or request deletion of your personal data at any time. Contact our team and we will process your request within the stipulated timeframe.

Limited Retention Period

Your data is retained only for as long as necessary for the purpose it was collected, or as required by applicable law. Once that period has ended, data is securely deleted.

Data Breach Notice

In the event of any security incident involving your data, dewi88 is committed to notifying affected parties within the stipulated timeframe and taking immediate remedial action.

Policy Details

Dewi88 Full Privacy Policy

1 Personal Data We Collect

Dewi88 collects several categories of personal data from members during the registration process and platform use. All data collection is carried out transparently and for legitimate purposes.

  • Identity Information: Full name, date of birth, identity card or passport number, and KYC verification documents.
  • Contact Information: Email address, phone number, and current residential address.
  • Financial Information: Bank account details, digital wallet account numbers, and records of deposit and withdrawal transactions.
  • Usage Data: Activity logs within the platform, games played, session duration, and settings preferences.
  • Technical Data: IP address, browser type, device type, operating system, and cookie data collected automatically.
  • Communications: Support chat history, emails sent to our team, and any feedback you provide.

We do not collect sensitive information such as biometric data, political views, or health information unless required by law in specific circumstances.

2 How Your Data Is Collected

Your personal data is collected in several ways when you interact with the Dewi88 platform:

  • Directly: When you register an account, complete your profile form, contact customer support, or update your account information.
  • Automatically: Via cookie technology, server logs, and mobile app SDKs when you use our platform.
  • From Third Parties: From identity verification (KYC) service providers, payment processors, and analytics providers we use to improve user experience.
  • Via Device: Technical information such as device type and operating system is collected automatically when you access our platform via the app or web browser.

3 Data Usage Purpose

Every piece of data we collect has a clear and legitimate purpose. dewi88 uses your personal data for the following:

  • Creating and managing your member account and verifying your identity through the KYC process.
  • Processing deposits, withdrawals, and all financial transactions related to your account.
  • Providing efficient customer support and responding to your inquiries or complaints.
  • Sending important account notifications, relevant promotions, and platform updates.
  • Detecting and preventing fraud, money laundering, and activities that violate our terms and conditions.
  • Meeting applicable legal obligations and compliance requirements.
  • Analyzing usage patterns to improve the user experience and develop new features.
  • Managing loyalty programs, promotions, and personalized offers for you.

4 Data Sharing with Third Parties

Dewi88 does not sell your personal data. However, in certain situations, data may be shared with carefully selected third parties:

  • Payment Processors: Required financial data is shared with payment service providers we use to process your transactions securely.
  • KYC Providers: Identity information is shared with recognized third-party verification services to meet legal compliance requirements.
  • Technology Providers: Our technical partners, such as cloud service and analytics providers, may access limited data to perform their technical functions — subject to strict confidentiality agreements.
  • Authorities: Data may be disclosed to regulatory authorities or law enforcement when required by Malaysian law or a valid court order.

All third parties we work with are required to comply with data privacy and security policies that meet dewi88's standards. They are not permitted to use your data for any purpose other than those specified.

5 Cookies and Tracking Technologies

The dewi88 platform uses cookies and similar technologies to enhance your experience and ensure the platform runs smoothly.

  • Essential Cookies: Required for core platform functions such as login authentication and session security. Cannot be disabled.
  • Performance Cookies: Gathering information about how you use the platform to help us identify areas for improvement.
  • Functional Cookies: Saving your preferences such as language, display settings, and game preferences to deliver a more personalized experience.
  • Analytics Cookies: Enabling us to understand aggregate traffic and usage patterns for continuous improvement.

You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect the functionality of some parts of the platform.

6 Data Security

Protecting your data from unauthorized access, loss, or misuse is a top priority at dewi88. We implement multiple layers of security:

  • 256-bit SSL encryption for all communications between your device and our servers.
  • Passwords are stored using one-way hashing algorithms that cannot be decrypted.
  • Two-factor authentication (2FA) is available for an added layer of security on your account.
  • Continuous monitoring of account activity to detect suspicious patterns.
  • Servers protected by multi-layered firewalls with strict access controls.
  • Regular security audits by independent experts to identify and address system vulnerabilities.
  • Ongoing training for internal teams on data security best practices.

7 Your Rights as a Data Subject

As a dewi88 member, you have clear rights regarding your personal data. We are committed to making it easy for you to exercise these rights:

Your Rights Description Status
Right of Access Request a copy of the personal data we hold about you. Available
Right to Rectification Request correction of inaccurate or incomplete data. Available
Right to Erasure Request the deletion of your personal data under certain circumstances. Available
Right to Restrict Processing Request that we restrict how we process your data while a dispute is being resolved. Available
Right to Data Portability Receive your data in a machine-readable format for portability. Available
Right to Object Object to the processing of your data for direct marketing purposes. Available

To exercise any of the above rights, please contact our support team via live chat or email. We will process your request within a reasonable timeframe.

8 International Data Transfers

In the course of its operations, Dewi88 may process or store data on servers located outside Malaysia. When this occurs, we ensure that an equivalent level of data protection is maintained through appropriate contractual mechanisms with our service providers.

All international data transfers we carry out are subject to data processing agreements that require recipients to comply with strict data protection standards equal to or exceeding applicable Malaysian legal requirements.

9 Children's Privacy

The dewi88 platform is strictly for users aged 18 and above. We do not intentionally collect or process personal data of individuals under 18.

If we find that a minor's personal data has been collected without proper age verification, we will take immediate steps to delete that data and close the account in question. If you believe your child has registered an account at Dewi88, please contact us immediately.

10 Privacy Policy Amendments

Dewi88 reserves the right to update or amend this Privacy Policy at any time to reflect changes in our practices, legal requirements, or service improvements. The date of the latest amendment will always be displayed at the top of this document.

  • For significant amendments, we will notify members via their registered email or in-platform notifications.
  • Continued use of the dewi88 platform after amendments are published indicates your agreement to the updated terms.
  • We encourage you to review this policy periodically to stay informed about how we protect your data.
FAQ

Frequently Asked Questions about dewi88 Privacy

Absolutely not. dewi88 never sells members' personal data to any third party for commercial purposes. Your data is only shared with selected operational partners — such as payment processors and KYC providers — solely to deliver your services, and is subject to strict confidentiality agreements.

You may submit a data deletion request by contacting our support team via live chat or email at [email protected]. We will process your request in accordance with established procedures. Please note that some data may need to be retained for a specified period to fulfil legal obligations.

KYC, or "Know Your Customer", is an identity verification process mandated by law for financial and online gaming platforms. It involves verifying your name, date of birth, and identity document. This process protects you from identity fraud and ensures that only you can carry out transactions on your own account.

You can manage cookie settings through your web browser settings. However, disabling essential cookies may affect platform functionality such as login session authentication. Analytics and functional cookies can be disabled without affecting your core experience, but some personalisation features may not work fully.

When you close your account, Dewi88 will delete or anonymise your personal data within the stipulated timeframe. However, certain financial records and transaction information may need to be retained for a period required by law for audit and compliance purposes. You may request further details on these retention periods from our support team.

Play Safe, Play with Confidence

Your data is protected. Your experience is assured. Join millions of members who trust Dewi88 as their preferred gaming platform in Malaysia.

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